Shipping & Returns

Everything you need to know about delivery, customs and returns. We ship worldwide from local warehouses in Norway, the United Kingdom, the United States and Europe, so most orders arrive quickly and without customs charges.

Upon placing an order, you will automatically receive an order confirmation. Please check your email's spam folder if you do not receive an email from us.

We strive to deliver as quickly as possible at all times. All orders are processed and shipped within 1-3 business days, excluding weekends and holidays, after you have received your order confirmation email.

You will receive an email notification with a tracking link and number once your order has been shipped.

If there are any delays in delivery, and we have not notified you of an extended delivery time, please contact our customer service at support@bobbeaute.com.

We do not take responsibility for delays caused by circumstances beyond the company’s control (force majeure). Such circumstances may include labor disputes, fire, war, government actions, or failure to deliver by suppliers.

We ship worldwide, with orders sent from the warehouse closest to you.

For customers in the United States, orders ship from our US warehouse with UPS: 3-5 business days with UPS Ground, or 2 business days with UPS 2nd Day. No customs charges.

For customers in the United Kingdom, orders ship from our UK warehouse: 2-3 working days with Royal Mail Tracked, or next working day with DPD. No customs charges.

For customers in Norway, available shipping options vary based on your address. Depending on the selected method, your order may be delivered directly to your mailbox, doorstep, a parcel locker, or your nearest pickup point.

We partner with Helthjem, Posten, Porterbuddy and Instabox for all domestic shipments within Norway.

All other orders ship from our European warehouse with DHL. Delivery typically takes 4-10 business days within Europe and 7-12 business days to the rest of the world. DHL Express (1-3 business days) is available to selected countries at checkout.

Orders to Norway, the EU, the United Kingdom and the United States ship from local warehouses or within the EU, with no customs charges on arrival.

Orders to all other countries, including Switzerland, may be subject to import duties, VAT, customs fees and local taxes on arrival. These charges are determined by your local customs authority and are beyond our control.

Responsibility: The recipient of the order is responsible for paying any applicable customs duties, taxes, or import fees. These charges vary by country and are not included in the purchase price or shipping costs displayed on our website.

Customs Clearance: Customs procedures may cause delays beyond our estimated delivery times. We are not responsible for any delays due to customs processing.

Refused or uncollected parcels: Import charges are paid by the recipient. If a parcel is refused or not collected and is returned to us, we refund the products only. The original shipping cost and the cost of returning the parcel to us are deducted from the refund.

We recommend that you check with your local customs office for further information on potential charges before placing your order.

Below, you can find the shipping costs in local currency:

Norway: 49 NOK. Free on orders over 899 NOK. Porterbuddy home delivery 99 NOK.
Sweden: 79 SEK, or DHL Standard 149 SEK. Free on orders over 899 SEK.
Denmark: 49 DKK. Free on orders over 799 DKK.
Germany: 3.50 EUR. Free on orders over 80 EUR.
Rest of Europe: 6.95 EUR. Free on orders over 99 EUR.
United Kingdom: Royal Mail Tracked 3.90 GBP, free on orders over 69 GBP. DPD Next Day 8.35 GBP.
United States: UPS Ground 8.99 USD, free on orders over 69 USD. UPS 2nd Day 12.99 USD, or 4.99 USD on orders over 69 USD.
Rest of the world: 11.95 USD. Free on orders over 129 USD.
DHL Express (1-3 business days): Ireland 22 EUR. United Arab Emirates, Saudi Arabia, Kuwait and South Africa 40 USD.

Once your order has been shipped, you'll receive an email with a tracking number so you can follow your parcel online. Tracking information may take up to 48 hours to appear after dispatch.

If your order hasn't arrived within 5 business days after receiving your shipping confirmation, please contact us at support@bobbeaute.com, and our customer support team will assist you.

You have the right to cancel your purchase within 14 days of receiving the item. If you decide to return the item, it must be sent back to us within 14 days from the date you notified us of your decision to return the product.

There is a return fee based on your location, which will be estimated when you create your return.

For hygiene and safety reasons, opened products are not eligible for return. The right to return the product is only valid if the item remains in its original, unused condition and is returned in the original, undamaged packaging.

If these conditions are met, please contact customer service at support@bobbeaute.com before returning the item.

You will receive a receipt when you return the package. Please keep this receipt until you are notified that your return has been received and processed, as it serves to confirm the return.

You will receive your refund no later than 14 days after we were informed of your decision to return your item. You will then be refunded for the returned items. To receive a full refund for a return, the item must be sent back in the same condition as when you received it.

We have the right to withhold the refund until we have received the items or you have provided confirmation of the return, whichever occurs first.

Please note that refunds will always be made using the same payment method as the original purchase. If the original purchase was made with a debit card, refunds can only be made to the same debit card.