FAQ
Orders:
How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number and link. If you don’t see it in your inbox, please check your spam folder. Tracking information may take up to 48 hours to appear after dispatch. If you experience any issues, please email us at support@bobbeaute.com
Can I make changes to my order?
Your order begins processing immediately. If you need to make any changes, please contact us at support@bobbeaute.com within 15 minutes of placing your order (between 08:00 and 16:00 CET). We may be able to help if the order has not been shipped. Once dispatched, no changes can be made.
Can I change my delivery address?
Your order begins processing immediately. If you need to make any changes, please contact us at support@bobbeaute.com within 15 minutes of placing your order (between 08:00 and 16:00 CET). Before your package is shipped, we can assist with updating your delivery address. Once it has been dispatched, any address changes must be requested directly with the courier.
Can I purchase your products anywhere other than your website?
At the moment, we sell our products exclusively on our website. For our customers in the US and UK, exciting news is coming in 2026.
Shipping:
Do you ship to my country?
Yes, we ship worldwide! Simply select your country at checkout to see shipping availability and costs.
When will my order be shipped?
We strive to process and ship all orders as quickly as possible. Orders are shipped from our warehouse in Europe within 1-3 business days after you have received your order confirmation email, excluding weekends and holidays.
Do you offer free shipping?
We offer free shipping on orders over a certain amount. See the specific terms for your country.
Norway: Free shipping on all orders over 899 NOK
Sweden: Free shipping on all orders over 899 SEK
Denmark: Free shipping on all orders over 799 DKK
United Kingdom: Free shipping on all orders over 89 GBP
United States: Free shipping on all orders over 199 USD
World: Free shipping on all orders over 129 USD
How much does shipping cost?
Shipping costs vary depending on your location. You can see the exact cost at checkout.
Will I have to pay customs or import fees?
If you’re ordering from outside Europe, including the United Kingdom and Switzerland, please note that your order may incur import duties, VAT, or local taxes. These fees are set by your local customs office and are outside our control.
When can I expect to receive my order?
Delivery times vary depending on your location. You can track your order to see the estimated delivery date. If your order hasn’t arrived within five business days after receiving your shipping confirmation please contact us at support@bobbeaute.com, and our customer support team will assist you.
Returns:
Can I return a product?
Yes, you can make a return within 14 days of receiving it. To start a return, please contact us at support@bobbeaute.com, and our customer support team will assist you. Once you’ve notified us, the item must be sent back within 14 days.
For hygiene and safety reasons, opened products are not eligible for return. The right to return the product is only valid if the item remains in its original, unused condition and is returned in the original, undamaged packaging.
Please note that return shipping costs are the responsibility of the customer, unless the return is a result of an error on our part.
My product arrived damaged, what should I do?
We’re so sorry to hear that you have received a damaged product. Please send us an email to support@bobbeaute.com with your order number and a photo of the damaged product. We will be happy to help!
Please make sure to contact us within 14 days of receiving your order if you encounter any issues. After this period, we may be unable to provide further assistance.
I have received an incorrect product, what should I do?
We’re so sorry to hear that you have received the wrong product. Please send us an email to support@bobbeaute.com with your order number and a photo of the wrong product. We will be happy to help!
Please make sure to contact us within 14 days of receiving your order if you encounter any issues. After this period, we may be unable to provide further assistance.
Product:
Are your products safe to use during pregnancy and while nursing?
You can safely use our products during pregnancy and while breastfeeding. We’ve carefully formulated them with your safety in mind. If you have any specific health concerns or questions, we always recommend checking with your healthcare professional for personalized advice.
How can I choose the right shade for me?
We’re happy to help you choose the right shade. You can check the shade description under each product. If you need further assistance, please email us at support@bobbeaute.com with a photo of yourself in natural light, and we’ll do our best to help you find your perfect shade.
Where can I see the ingredients of the products?
You can find the full list of ingredients for each product on its individual product page.
